Get help without leaving the app
A short form inside the app: pick the message type, tell us in your own words and we reply by email, to the address on your account.
- Free
- Starter
- Pro
How can we help?
Sample view with a test business. Real designs and copy.
How it works
Open help
On a computer, tap Need help? at the bottom; on a phone, open More and tap Help and support.
Tell us what's going on
Pick the message type and write it in your own words.
Get the reply
We answer by email, to the address on your account.
What's included
- On a computer, Need help? sits at the bottom of the app; on a phone, it's under More, as Help and support.
- Pick the message type (Problem, Payments and plans, Question or Suggestion) and tell us in your own words.
- Your message reaches us with the screen you wrote from, your plan and your browser, so we don't have to ask you again.
- The reply lands in your inbox, and the conversation carries on there.
- If you'd rather write from your own email, the address is support@feedmakers.app, the same one you see in the panel, in My account and in Billing.
- When you start, a guide walks you step by step to your first post.
Which plan
- Free
- Included
- Starter
- Included
- Pro
- Included
Help works the same on every plan, including the free one. You just need to be signed in.
Frequently asked questions
Is there live chat or a WhatsApp number to message you?
No. Help is a form that reaches us by email, and the reply comes to your email.
How fast do you reply?
There's no promised response time: we reply as soon as we can, by email, to the address on your account.
Related features
All features- Clients and helpClient previewShare a link so your client can see how the posts will look in their feed and approve or ask for changes on each one, without creating an account.
- Clients and helpMultiple businessesRun several businesses from one account, each with its own brand, rules and posts.
- CreatePost creatorWrite what you want to say in one line and get the image, with the text inside it, plus its caption.
Try it with your business
10 free credits when you confirm your email and back to 10 every month, no card and no watermark. The first ones cover 3 Standard images or 10 on Fast.